How can we help?
Product Information
- Questions about our products and services
- Which product is right for me?
- Product specifications
Request A Quote
US customers only*
- Catalog products
- Custom and bulk orders
- Services
Order Status & Support
- Place an order
- Order status & shipping
- Billing questions
- International orders*
- Problem with an order
Technical Support
- Protocol questions
- Experimental troubleshooting
- Technical applications
*For international orders, please find your local distributor for your area
EpiCypher operates in the Eastern time zone. Other time zones may experience a slight delay in responses.
Frequently Asked Questions
Where is EpiCypher located?
We operate out of the Research Triangle Park in Durham, North Carolina. As this is based in the eastern time zone of the US, our responses to inquires from other time zones may be delayed.
How do I purchase products if I live outside the US?
To purchase our products outside of the US, please visit: https://www.epicypher.com/contact-us/international-orders/
Is this product available and what is the lead time on this product?
Inventory levels: Inventory can be checked by using our online website “Add to Cart” feature. You can enter the catalog number into the search bar to find the product and navigate to the product page, select the quantity of the products you would like then click the green ‘Add to Cart’ button, and if a lime green banner shows up at the top, it indicates the item is in stock and added to your cart. If a red banner shows up, then the product is out-of-stock. For lead times on out-of-stock products please email our customer service team at sales@epicypher.com.
Lead Time: If a product is in stock it will ship overnight if the order is received by noon eastern time Monday-Thursday. Orders placed after noon on Thursdays will ship the following Monday, we do not ship domestically on Fridays.
Who do I contact about a problem with my order or to get an invoice?
For shipping, and tracking issues email sales@epicypher.com, for accounting, invoice and billing issues email accounting@epicypher.com
My product arrived late or was stored incorrectly. What do I do?
Please email techsupport@epicypher.com for guidance
EpiCypher is not set up as a supplier at my institution, who do I contact?
Please email accounting@epicypher.com with the information needed
I’m interested in a research collaboration or business partnership, who do I contact?
Please email us at info@epicypher.com
I’m starting a new lab, do you offer special discounts?
Yes - email us at quotes@epicypher.com