How can we help?

Product Information

  • Questions about our products and services
  • Which product is right for me?
  • Product specifications

Request A Quote

For US Customers – Outside the US?*
  • Catalog products
  • Custom and bulk orders
  • Services

Order Placement & Support

  • Place an order
  • International Orders – Distributor List*
  • Order status & shipping
  • Billing questions
  • Problem with an order

Technical Support

  • Protocol questions
  • Experimental troubleshooting
  • Technical applications

*For international customers, please see our Distributor List for quotes and order placement in your country.

EpiCypher operates in the Eastern time zone. Other time zones may experience a slight delay in responses.

Frequently Asked Questions

Where is EpiCypher located?

We operate out of the Research Triangle Park in Durham, North Carolina. As this is based in the eastern time zone of the US, our responses to inquires from other time zones may be delayed.

How do I purchase products if I live outside the US?

To purchase our products outside of the US, please visit:

Is this product available and what is the lead time on this product?

Inventory levels: Inventory can be checked by using our online website “Add to Cart” feature. You can enter the catalog number into the search bar to find the product and navigate to the product page, select the quantity of the products you would like then click the green ‘Add to Cart’ button, and if a lime green banner shows up at the top, it indicates the item is in stock and added to your cart. If a red banner shows up, then the product is out-of-stock. For lead times on out-of-stock products please email our customer service team at

Lead Time: If a product is in stock it will ship overnight if the order is received by noon eastern time Monday-Thursday. Orders placed after noon on Thursdays will ship the following Monday, we do not ship domestically on Fridays.

Who do I contact about a problem with my order or to get an invoice?

For shipping, and tracking issues email, for accounting, invoice and billing issues email

My product arrived late or was stored incorrectly. What do I do?

Please email for guidance

EpiCypher is not set up as a supplier at my institution, who do I contact?

Please email with the information needed

I’m interested in a research collaboration or business partnership, who do I contact?

Please email us at

I’m starting a new lab, do you offer special discounts?

Yes - email us at